Reducing Incident SLA Times by 64% with Geo-Tagged Photo Support Tickets

Field equipment breakdowns and site maintenance issues require immediate response. Traditional phone reports lack visual proof, leading to misdiagnosed work orders and delayed dispatch.

1. Photo Proof & GPS Tagging Field technicians log support tickets with mandatory before-and-after photos embedded with precise GPS coordinates, giving dispatchers instant diagnostic clarity.

2. Proximity-Based Dispatching Emergency work orders are routed to the nearest available technician based on live location tracking, cutting travel time and dispatch delays.

3. Digital Sign-Off & Customer Feedback Upon completing repairs, field workers capture digital signatures directly on mobile screens to close tickets instantly.