Helpdesk Incident Tickets & SLA Priority Routing
Support Query Ticket Registration, Geo-Dispatcher, and Photo Proof of Work
Module Architecture Overview
Dispatch field technicians and resolve site maintenance incidents with SLA precision. Tickets are assigned automatically based on technician skill set and geo-proximity, requiring mandatory photo proof of work before closure.
Technical Specifications & Capabilities
SLA Countdown & Escalation
Visual SLA countdown timers trigger automatic escalation if tickets remain unassigned or unresolved.
Geo-Proximity Auto-Dispatcher
Locates the nearest available technician and dispatches emergency work orders instantly.
Mandatory Photo Proof of Work
Field staff must attach before and after photos with GPS timestamp metadata to resolve tickets.
Equipment & Asset History Link
Links tickets directly to specific machinery or property serial numbers for maintenance tracking.
Bi-Directional Ledger Synchronization
Syncs bidirectionally with Odoo Helpdesk (helpdesk.ticket) and Field Service work orders.
Proven ROI & Results
- 50% Reduction in Ticket Resolution Time
- Zero Unassigned Tickets
- Customer Digital Sign-Off